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Our Employees are everything

Got what it takes to join our team?

Think you’re a good match?

We are always looking for bright, motivated people to help move our company forward. If you are looking for a career that is challenging, fast-paced and rewarding–drop us a line.

It’s great to work here

And here are a few reasons why

OUR OPEN CAREER OPPORTUNITIES

Online Advertising Campaign Manager

Job Purpose:

ClinEdge is currently seeking to hire an online advertising campaign manager who will assist in the execution of our external clients’ overall digital marketing strategy. This individual is an integral member of the marketing and digital team, working with sales and clients on all elements of web advertising campaigns, along with some traditional advertising and overall marketing strategy. The focus of our online campaigns is to drive new potential patient interest for upcoming clinical trials that they may have interest in.

Duties and responsibilities:

This role requires someone who is web-savvy, understands paid online advertising, and has strong client service skills. The Campaign Manager should have an understanding of how to manage and optimize a paid search engine campaign. The role is focused on setup and managing online campaigns (Primary focus in Facebook Ad Manager and Google AdWords), client relationship building, retention, and overall satisfaction.

The ideal candidate is a highly organized, self-starter, can operate well under tight deadlines and competing priorities, and is committed to delivering quality service on tight schedules. Excellent communication skills are essential. The candidate should be a team player who enjoys and is proactive in solving problems.

The marketing and digital team is an established part of the company and there will be lots of opportunity for those who have lots of initiative.

Responsibilities:

  • Main point for execution and management of Google and Facebook paid advertising campaigns
  • Setup and proactively manage individual campaigns to ensure delivering in full with the best possible performance; responsible for campaign analysis and driving optimizations
  • Oversee overall site delivery and performance, analyze potential campaign issues, and pre-empt issues with recommendations
  • Communicate ad specs and deadlines to clients and insure all creative assets and third party tracking tags are gathered and working properly
  • Support sales team in all day to day digital activities including client requests, account management, campaign reporting/analysis, and acquiring creative assets
  • Collaborate with sales reps in frequent client communication for both pre and post-sale execution; manage communication regarding clients and campaigns with team members
  • Project manage special ad related projects
  • Retain clients through exceptional client service

Required skills:

  • Bachelor’s degree
  • 1-3 years of online advertising campaign management experience, preferably with a publisher or ad network
  • Customer service oriented and proactive attitude, hungry to learn
  • Familiarity with ad serving technologies, Facebook Ads/Business
  • Manager & Google Adwords
  • Strong written, verbal, presentation, and people skills
  • Demonstrated organizational skills, inquisitiveness, and attention to detail
  • Ability to meet tight deadlines, to be a problem solver and to juggle numerous projects simultaneously
  • Project Management & Account Management experience
  • Healthcare industry experience a plus

Clinical Travel Agent

Job Purpose:

To facilitate, book and ticket patient travel for the Patient Travel Program.

Duties and responsibilities:

Main focus is to book and ticket all reservations made for the patient and/or caregiver via Concur and Sabre GDS. The Clinical Travel Agent will maintain communication with both the sites and patients, sending necessary forms and reminders about upcoming travel and as needed. The Clinical Travel agent will also process travel related reimbursements for patients and caregivers.

  • Completing booking transactions via Sabre, including ticketing, exchanges, refunds, etc.
  • Monitoring and maintaining queues
  • Sending credit card authorization forms to hotels once booking has been made
  • Reconciling gross and net revenues
  • Sending confirmations of travel to patients/caregivers
  • Travel coordination for patients and caregivers, including onboarding of a patient per the project SOP
  • Site communication to obtain future appointment dates
  • Processing reimbursements for patients and caregivers
  • Sending reminders to sites and patients for upcoming travel
  • Update the appropriate documents based on the program SOP
  • Setting and completing necessary tasks outlined in the project SOP within Salesforce
  • Accurately report hours worked on individual projects into Replicon daily; submit the weeks reported hours Friday of each week
  • 100% compliance with Travel Program SOP and ClinEdge Handbook
  • Travel Program review with new patients and sites as needed
  • Accurately report hours worked on individual projects into Replicon daily; submit the weeks reported hours every Friday
  • Must be compliant with IRB, GCP, and HIPPA guidelines

Qualifications:

Qualifications include:

  • 1-2 years of experience in a customer-service based role
  • 1 year minimum experience in Sabre GDS
  • ARC knowledgeable
  • Knowledge of the clinical trial process a plus
  • Strong customer service skills
  • Travel agent and/or coordination experience a plus
  • Ability to multi-task
  • Ability to show attention to detail
  • Ability to handle multi-faceted projects
  • Time Management skills

Direct reports:

Director of the Clinical Travel Agency

Director of Business Development

ClinEdge (A Clinical Trials Services Organization) is seeking a Strategy and Business Development person to be a key member of our Clinic and Health Systems business services division. This role would join a highly entrepreneurial team focused on partnering with leading clinics, research facilities and health systems across the country to push our business and financial management platforms. ClinEdge is the market-leader in providing turnkey capabilities for our business and financial management services and technology. This is an opportunity to join a small, fast-paced team and play multiple roles across business development, strategy & marketing. We cater our services to physicians, clinics and health systems where we typically interface with the C-Suite level executives and large physician groups.

Business Development

  • Ability to take information one step further to explain long term impact of proposals and strategies for various business and financial management platforms
  • Independently run multiple work streams and deliver work product during diligence
  • Work with Corporate Development to craft partnership agreements for execution post-diligence
  • Manage high level, multi-faceted contract and budget negotiations in single and multi-party scenarios

Strategy & Marketing

  • Write and present client-ready proposals and executive-level presentations.
  • Possess broad knowledge of functional areas across multiple business lines and participate actively in translating market intelligence into marketing and product strategy to inform overall growth strategy for company.

Product Development

  • Partner collaboratively with cross-departmental teams and serve as the project lead for all interactions.
  • Coordinate with operations team to on-board new clients, ensure client success and help grow existing accounts.
  • Manage, motivate, and direct department staff on various and complex responsibilities.

The Experience You’ll Need (Required)

  • Bachelor’s Degree
  • 5+ years working in program management, strategy consulting, sales management, and/or business development
  • Experience in the healthcare industry preferably in clinical research or health system environment

Finishing Touches (Preferred)

  • Effective presentation skills and listening skills
  • Demonstrated experience with consultative sales process for complex, multi-year deals
  • Experience in selling and influencing new customer business as well as managing large, complex accounts
  • Strong ability to navigate matrixed team environments to achieve buy in from all parties and own results
  • Proven ability to communicate effectively with senior executives — comfort developing relationships and engaging executives in back-and-forth conversation and presentations
  • Demonstrated ability to prepare persuasive scoping and pricing proposals

Job Type: Full-time

Required education:

Bachelor’s

Required experience:

program management, strategy consulting, sales management, and/or business development: 5 years

Senior Enrollment Specialist

Qualifications: 2-3 years of work experience in related field or role and at least 2 years working in a similar ClinEdge role.

Position Overview: The Senior Enrollment Specialist (SES) uses a high degree of customer service and industry foresight to successfully work with the team to provide optimal success across internal and client projects. The Senior Enrollment Specialist is responsible for meeting and exceeding sites and sponsors’ expectations, and providing exceptional levels of customer service. In this role, the SES will continue to specialize in either the marketing or travel track, including assisting with client facing tasks, meetings, webinars, and other more complicated tasks relative to both departments. A large portion of responsibility for the SES is to assist in the execution of all recruitment support services (marketing and patient enrollment), quality control, training, assisting with client meetings (webinars, leading meetings, etc), and will begin to learn Sabre system. The SES will need to report to project leads of successes or areas that require improvement; additionally s/he will begin working closely with account managers and build into becoming an account manager.

Key Responsibilities:

  • Learns to lead site and/or sponsor projects, adhering to the scope of work, assisting account management, and ensuring tactics and enrollment result in success for the client and project.
  • Trains Enrollment Specialist I and II on SOPs, best practices, execution of call center services and provides guidance when needed.
  • Assists with inbound/outbound calls when necessary to pre-screen potential study candidates in an effort to assist clients with reaching enrollment goals.
  • Provides support across projects, including quality checks to tracker documents and box updates/organization, data entry, pre-screenings, tasks, adherence to SOP’s, and more
  • Reviews and approves written content for call center such as, pre-screening questionnaires, training documents, study collateral, correspondence templates, SOP’s, etc. prior to sending to management.
  • Works with management in order to successfully support Engage clients in enrollment support services and to formulate resolutions for struggling or unhappy clients.
  • Identifies any challenges during campaign run and provides clear communication regarding campaign status and results to project team on an ongoing basis.
  • Answers client inquires in a timely manner with minimal to no support
    Implements and manages marketing campaigns across a variety of mediums and markets, including media buys, google adwords, and facebook ad campaigns.
  • Independently on boards, books, and coordinates travel utilizing multiple platforms and begins to learn the Saber system/travel agency duties
  • Coordinates involvement of company personnel when needed, including account/project managers or Director of Patient Enrollment in order to meet client performance objectives and expectations

Accountabilities and Performance Measures:

  • Successfully implements and manages marketing tactics
  • Successfully leads site and/or sponsor projects, adhering to the scope of work, providing superb account management, adhering to scope of work, and ensuring tactics and enrollment result in success for client and project.
  • Performs accurate quality checks of PSQ’s, training tools, data entry, trackers, phone screenings, SOP’s, and more with minimal to no supervision
  • Successfully facilitates trainings and provides support in clinical protocols, telephone pre-screenings, CTMS, SSS, RSO, SOP’s, trackers, and more.
  • Successfully maintains and/or manages remote site recruitment support and referral source outreach, or other support to sponsor projects, as assessed by project/account manager or Director.
  • Impeccable time management with ability to maintain multi-faceted projects, providing both quality and quantity while completing job duties and adhering to various SOP’s with little to no supervision.
  • Maintains a high level of personalization of all outgoing emails to clients
    Shows a comprehensive understanding of processes, best practices, clinical protocols, and indications with minor errors
  • Successfully coordinates travel and performs basic travel agency duties

Talent Acquisition Specialist

Qualifications: 1-2 years of work experience in related field or sales role, or at least 1 year working as a recruiter. Previous experience in the healthcare industry, preferably in clinical research.

Position Overview: ClinEdge is a rapidly growing company offering business development, consulting, marketing, and patient recruitment services for the clinical research industry. The ideal candidate will be joining our staffing division on a small staffing team and should embody an energized and entrepreneurial spirit. The candidate should be open to making outbound calls and generating staffing interest in both open roles and for our database for future positions. This position would require business development skills, proposal development and budgets, and creating customized recruitment strategies for their managed clients.

Key Responsibilities:

  • Provides administrative support across projects, including maintaining tracker documents, scheduling calls with potential clients, phone screening applicants, and more.
  • Proactively reaching out to candidates, via phone and other prospecting avenues, of varying positions to join our database and coaching on what positions could be available for them in the future.
  • Could be responsible for making up to 30 outbound calls per day and 20 additional including reach outs-, LinkedIn messaging or posting, etc.
  • Works with the Business Development team in order to successfully support eStaffing in executing all recruitment support, proposals and budgets
  • Drafts and proofs written content for job descriptions, ads and job postings.
  • Implements and manages customized recruitment strategies for clients on varying platforms, including but not limited to LinkedIn, Indeed, Google Jobs, Practice Match, MD Search, APA Job Central, etc.
  • Proactively identifies any challenges during recruitment run and offers potential solutions to clients.
  • Provides clear communication regarding recruitment status and results to site clients on an ongoing basis.
  • Answers client inquiries in a timely manner with the assistance of direct supervisor.
  • Proactively reach out to network of sites to generate new eStaffing opportunities, as well as previous clients to re-engage when their contract is near completion.
  • Phone screen applicants based on conversations with clients and keeping detailed notes in order to pass along qualified candidates.
  • Maintain relationships with candidates for our database and site clients for future recruitment needs.
  • Showcase strong entrepreneurial spirit and initiative for helping the department grow and move in an upward movement.
    • Ie: helping other team members, researching and demoing new staffing platforms or job posting sites to find candidates, tracking efficient phrasing or ways of recruiting for specific types of positons
  • Potential travel to job fairs or virtual job fairs and talking about ClinEdge’s eStaffing service
    • Educating research naive physicians or other positions on clinical research industry and positive movement.

Accountabilities and Performance Measures:

  • Shows basic understanding of clinical research and staff positions.
  • Understands what recruitment platforms or job sites are best to use in certain circumstances and being able to provide recommendations to clients.
  • Properly implements and manages customized recruitment strategies.
  • Steps up to take on projects and proactively is seeking out areas in which ClinEdge can streamline operations and proposing potential solutions to said areas

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