We are always looking for bright, motivated people to help move our company forward. If you are looking for a career that is challenging, fast-paced and rewarding–drop us a line.
It’s great to work here
And here are a few reasons why
If there’s one quality we value more than anything else, it’s the ability to communicate clearly and effectively. Our environment is fast-paced and our industry is complex. We need people who can cut through the noise and maintain productive, honest conversations with team members and clients alike.
Our industry is constantly shifting, and our company must adapt to grow. Our dynamic team follows industry trends to identify new ways to serve our clients and improve clinical trials. We need people who think “challenge” is just another word for “opportunity.”
At ClinEdge, we give back to our community. Last year we raised money for the National Alliance on Mental Illness and participated in a NAMI walk. ClinEdge Cares provides non-profits with affordable design services. We need people who want to make a difference in their communities; clinical research is ultimately about improving medicine for everyone.
We believe in resilient partnerships. We share our ideas, successes and challenges with the pharma and research community across the globe, and in our very own backyard: the heart of Boston. We need people who are effective in person-to-person interactions, because that’s our key to success.
ClinEdge is currently seeking to hire an online advertising campaign manager who will assist in the execution of our external clients’ overall digital marketing strategy. This individual is an integral member of the marketing and digital team, working with sales and clients on all elements of web advertising campaigns, along with some traditional advertising and overall marketing strategy. The focus of our online campaigns is to drive new potential patient interest for upcoming clinical trials that they may have interest in.
Duties and responsibilities:
This role requires someone who is web-savvy, understands paid online advertising, and has strong client service skills. The Campaign Manager should have an understanding of how to manage and optimize a paid search engine campaign. The role is focused on setup and managing online campaigns (Primary focus in Facebook Ad Manager and Google AdWords), client relationship building, retention, and overall satisfaction.
The ideal candidate is a highly organized, self-starter, can operate well under tight deadlines and competing priorities, and is committed to delivering quality service on tight schedules. Excellent communication skills are essential. The candidate should be a team player who enjoys and is proactive in solving problems.
The marketing and digital team is an established part of the company and there will be lots of opportunity for those who have lots of initiative.
Main point for execution and management of Google and Facebook paid advertising campaigns
Setup and proactively manage individual campaigns to ensure delivering in full with the best possible performance; responsible for campaign analysis and driving optimizations
Oversee overall site delivery and performance, analyze potential campaign issues, and pre-empt issues with recommendations
Communicate ad specs and deadlines to clients and insure all creative assets and third party tracking tags are gathered and working properly
Support sales team in all day to day digital activities including client requests, account management, campaign reporting/analysis, and acquiring creative assets
Collaborate with sales reps in frequent client communication for both pre and post-sale execution; manage communication regarding clients and campaigns with team members
Project manage special ad related projects
Retain clients through exceptional client service
1-3 years of online advertising campaign management experience, preferably with a publisher or ad network
Customer service oriented and proactive attitude, hungry to learn
Familiarity with ad serving technologies, Facebook Ads/Business
Manager & Google Adwords
Strong written, verbal, presentation, and people skills
Demonstrated organizational skills, inquisitiveness, and attention to detail
Ability to meet tight deadlines, to be a problem solver and to juggle numerous projects simultaneously
To facilitate, book and ticket patient travel for the Patient Travel Program.
Duties and responsibilities:
Main focus is to book and ticket all reservations made for the patient and/or caregiver via Concur and Sabre GDS. The Clinical Travel Agent will maintain communication with both the sites and patients, sending necessary forms and reminders about upcoming travel and as needed. The Clinical Travel agent will also process travel related reimbursements for patients and caregivers.
Completing booking transactions via Sabre, including ticketing, exchanges, refunds, etc.
Monitoring and maintaining queues
Sending credit card authorization forms to hotels once booking has been made
Reconciling gross and net revenues
Sending confirmations of travel to patients/caregivers
Travel coordination for patients and caregivers, including onboarding of a patient per the project SOP
Site communication to obtain future appointment dates
Processing reimbursements for patients and caregivers
Sending reminders to sites and patients for upcoming travel
Update the appropriate documents based on the program SOP
Setting and completing necessary tasks outlined in the project SOP within Salesforce
Accurately report hours worked on individual projects into Replicon daily; submit the weeks reported hours Friday of each week
100% compliance with Travel Program SOP and ClinEdge Handbook
Travel Program review with new patients and sites as needed
Accurately report hours worked on individual projects into Replicon daily; submit the weeks reported hours every Friday
Must be compliant with IRB, GCP, and HIPPA guidelines
1-2 years of experience in a customer-service based role
1 year minimum experience in Sabre GDS
Knowledge of the clinical trial process a plus
Strong customer service skills
Travel agent and/or coordination experience a plus
ClinEdge (A Clinical Trials Services Organization) is seeking a Strategy and Business Development person to be a key member of our Clinic and Health Systems business services division. This role would join a highly entrepreneurial team focused on partnering with leading clinics, research facilities and health systems across the country to push our business and financial management platforms. ClinEdge is the market-leader in providing turnkey capabilities for our business and financial management services and technology. This is an opportunity to join a small, fast-paced team and play multiple roles across business development, strategy & marketing. We cater our services to physicians, clinics and health systems where we typically interface with the C-Suite level executives and large physician groups.
Ability to take information one step further to explain long term impact of proposals and strategies for various business and financial management platforms
Independently run multiple work streams and deliver work product during diligence
Work with Corporate Development to craft partnership agreements for execution post-diligence
Manage high level, multi-faceted contract and budget negotiations in single and multi-party scenarios
Strategy & Marketing
Write and present client-ready proposals and executive-level presentations.
Possess broad knowledge of functional areas across multiple business lines and participate actively in translating market intelligence into marketing and product strategy to inform overall growth strategy for company.
Partner collaboratively with cross-departmental teams and serve as the project lead for all interactions.
Coordinate with operations team to on-board new clients, ensure client success and help grow existing accounts.
Manage, motivate, and direct department staff on various and complex responsibilities.
The Experience You’ll Need (Required)
5+ years working in program management, strategy consulting, sales management, and/or business development
Experience in the healthcare industry preferably in clinical research or health system environment
Finishing Touches (Preferred)
Effective presentation skills and listening skills
Demonstrated experience with consultative sales process for complex, multi-year deals
Experience in selling and influencing new customer business as well as managing large, complex accounts
Strong ability to navigate matrixed team environments to achieve buy in from all parties and own results
Proven ability to communicate effectively with senior executives — comfort developing relationships and engaging executives in back-and-forth conversation and presentations
Demonstrated ability to prepare persuasive scoping and pricing proposals
Job Type: Full-time
program management, strategy consulting, sales management, and/or business development: 5 years
Qualifications: 2-3 years of work experience in related field or role and at least 2 years working in a similar ClinEdge role.
Position Overview: The Senior Enrollment Specialist (SES) uses a high degree of customer service and industry foresight to successfully work with the team to provide optimal success across internal and client projects. The Senior Enrollment Specialist is responsible for meeting and exceeding sites and sponsors’ expectations, and providing exceptional levels of customer service. In this role, the SES will continue to specialize in either the marketing or travel track, including assisting with client facing tasks, meetings, webinars, and other more complicated tasks relative to both departments. A large portion of responsibility for the SES is to assist in the execution of all recruitment support services (marketing and patient enrollment), quality control, training, assisting with client meetings (webinars, leading meetings, etc), and will begin to learn Sabre system. The SES will need to report to project leads of successes or areas that require improvement; additionally s/he will begin working closely with account managers and build into becoming an account manager.
Learns to lead site and/or sponsor projects, adhering to the scope of work, assisting account management, and ensuring tactics and enrollment result in success for the client and project.
Trains Enrollment Specialist I and II on SOPs, best practices, execution of call center services and provides guidance when needed.
Assists with inbound/outbound calls when necessary to pre-screen potential study candidates in an effort to assist clients with reaching enrollment goals.
Provides support across projects, including quality checks to tracker documents and box updates/organization, data entry, pre-screenings, tasks, adherence to SOP’s, and more
Reviews and approves written content for call center such as, pre-screening questionnaires, training documents, study collateral, correspondence templates, SOP’s, etc. prior to sending to management.
Works with management in order to successfully support Engage clients in enrollment support services and to formulate resolutions for struggling or unhappy clients.
Identifies any challenges during campaign run and provides clear communication regarding campaign status and results to project team on an ongoing basis.
Answers client inquires in a timely manner with minimal to no support
Implements and manages marketing campaigns across a variety of mediums and markets, including media buys, google adwords, and facebook ad campaigns.
Independently on boards, books, and coordinates travel utilizing multiple platforms and begins to learn the Saber system/travel agency duties
Coordinates involvement of company personnel when needed, including account/project managers or Director of Patient Enrollment in order to meet client performance objectives and expectations
Accountabilities and Performance Measures:
Successfully implements and manages marketing tactics
Successfully leads site and/or sponsor projects, adhering to the scope of work, providing superb account management, adhering to scope of work, and ensuring tactics and enrollment result in success for client and project.
Performs accurate quality checks of PSQ’s, training tools, data entry, trackers, phone screenings, SOP’s, and more with minimal to no supervision
Successfully facilitates trainings and provides support in clinical protocols, telephone pre-screenings, CTMS, SSS, RSO, SOP’s, trackers, and more.
Successfully maintains and/or manages remote site recruitment support and referral source outreach, or other support to sponsor projects, as assessed by project/account manager or Director.
Impeccable time management with ability to maintain multi-faceted projects, providing both quality and quantity while completing job duties and adhering to various SOP’s with little to no supervision.
Maintains a high level of personalization of all outgoing emails to clients
Shows a comprehensive understanding of processes, best practices, clinical protocols, and indications with minor errors
Successfully coordinates travel and performs basic travel agency duties
Qualifications: 1-2 years of work experience in related field or sales role, or at least 1 year working as a recruiter. Previous experience in the healthcare industry, preferably in clinical research.
Position Overview: ClinEdge is a rapidly growing company offering business development, consulting, marketing, and patient recruitment services for the clinical research industry. The ideal candidate will be joining our staffing division on a small staffing team and should embody an energized and entrepreneurial spirit. The candidate should be open to making outbound calls and generating staffing interest in both open roles and for our database for future positions. This position would require business development skills, proposal development and budgets, and creating customized recruitment strategies for their managed clients.
Provides administrative support across projects, including maintaining tracker documents, scheduling calls with potential clients, phone screening applicants, and more.
Proactively reaching out to candidates, via phone and other prospecting avenues, of varying positions to join our database and coaching on what positions could be available for them in the future.
Could be responsible for making up to 30 outbound calls per day and 20 additional including reach outs-, LinkedIn messaging or posting, etc.
Works with the Business Development team in order to successfully support eStaffing in executing all recruitment support, proposals and budgets
Drafts and proofs written content for job descriptions, ads and job postings.
Implements and manages customized recruitment strategies for clients on varying platforms, including but not limited to LinkedIn, Indeed, Google Jobs, Practice Match, MD Search, APA Job Central, etc.
Proactively identifies any challenges during recruitment run and offers potential solutions to clients.
Provides clear communication regarding recruitment status and results to site clients on an ongoing basis.
Answers client inquiries in a timely manner with the assistance of direct supervisor.
Proactively reach out to network of sites to generate new eStaffing opportunities, as well as previous clients to re-engage when their contract is near completion.
Phone screen applicants based on conversations with clients and keeping detailed notes in order to pass along qualified candidates.
Maintain relationships with candidates for our database and site clients for future recruitment needs.
Showcase strong entrepreneurial spirit and initiative for helping the department grow and move in an upward movement.
Ie: helping other team members, researching and demoing new staffing platforms or job posting sites to find candidates, tracking efficient phrasing or ways of recruiting for specific types of positons
Potential travel to job fairs or virtual job fairs and talking about ClinEdge’s eStaffing service
Educating research naive physicians or other positions on clinical research industry and positive movement.
Accountabilities and Performance Measures:
Shows basic understanding of clinical research and staff positions.
Understands what recruitment platforms or job sites are best to use in certain circumstances and being able to provide recommendations to clients.
Properly implements and manages customized recruitment strategies.
Steps up to take on projects and proactively is seeking out areas in which ClinEdge can streamline operations and proposing potential solutions to said areas